Warranty 

- Please read the following before using your Amara Sauna

Amara Saunas will carry a 1-year warranty against defects in workmanship or materials. Any wood exposed to the elements is required to be treated regularly to keep it from deteriorating. Amara Saunas coats our saunas in two layers of protective finish (min wax helmsman spar urethane) to ensure the outside of the sauna is protected. Due to weather conditions, we cannot control the upkeep of protective finish. It is up to the buyer’s discretion, and it is the buyer’s responsibility. Protective finish is not under warranty. 

Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Prior to shipping, the wood is inspected for consistency, color, and quality. Variations in the color or grain, and irregularities such as fine cracks/ holes are part of the natural beauty of the wood and in no way are considered defects.

Since the wood used in the saunas have been dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. During normal operation, wood may develop fine cracks/ small holes due to the changes in humidity level of the wood. This is considered normal and will not affect the structural integrity of the sauna. These barrel saunas will leak rainwater periodically due to expansion and contraction of the wood. This is not covered under warranty.

In transit Amara saunas can experience slight blemishes, scratches, or scuffs.  All structures using wood are susceptible to minor dents, scratches and scuffing which are not covered by a warranty. This is normal and will not affect the integrity or operation of your sauna.

In most cases, minor wood blemishes on the exterior of the sauna may be treated by using a small amount of furniture polish, tung oil or other furniture treatment products. Please avoid any treatment containing Benzene or a high concentration of alcohol. Any interior blemishes, scratches, scuffs or chips can be either left alone, sanded or a combination of gluing plus sanding. 

Any compensation for small aesthetic repairs or minor cosmetic damage will be determined solely by Amara Saunas 

This warranty does not apply to damage caused by Acts of God, misuse, abuse, negligence, accident, unreasonable use (public or rental), damage caused by transport, incorrect storage, any alterations, disassembling the sauna, vandalism, any repairs not done by Amara Saunas, or by causes unrelated to defective materials or workmanship.

Please be aware that over time that the wood around the stove area will begin to turn a darker brown color due to heat exposure. Please also be aware that the lower portion on the stove pipe (part connecting the double wall stove pipe to the stove) and the stainless-steel door and accessories can/ will discolor over time due to heat exposure.

Glass Doors and Windows 

Tempered Glass Door is under warranty through the shipping process.  Once the sauna has arrived at its destination and the door is intact, any cracking, breakage or damage of the glass door is the responsibility of the client to repair or replace. 

Sauna Returns

The return of any sauna unit once shipped is prohibited.  The only exception made to this policy is for units determined by Amara Saunas to have a defect in materials and/or workmanship beyond repair. Seller may refuse to refund all or any portion of payment if Buyer fails to fully comply with or violates the terms and conditions of this policy.

 

Liabilities

Amara Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the client. We shall not be held liable for any damage and/or injury caused by client misuse of product.

Amara Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice regarding your personal health.

It should be noted that all stove parts and rocks are hot and should not be touched while hot! Amara Saunas is not responsible for any burns or injuries.

Disclaimers

1. The Warranty issued with all Amara Saunas comes standard to the original purchaser. Warranty is not transferable between parties. Amara Saunas reserves the right to change, without notice, anything contained within the warranty and the website.  The warranty on the website will supersede any previous written or published versions.
2. Proof of original purchase must be able to be provided by the buyer upon request.
3. Sauna mistreatment, misuse, neglect, and high traffic "wear and tear" damage (example: Glass, door handles, wood slats, etc.) are not considered warranty issues. 
4. Amara Saunas reserves the right to decide whether the warranty claim is valid or considered a non-warranted item.
5. In the rare case a return of a non-defective unit is agreed upon by Amara Saunas and the purchaser, buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

The sauna must be returned in the same condition it was originally received.  For sanitary reasons, Amara Saunas will not exchange or accept or return any sauna that has signs of use.  This includes, but is not limited to, sweat stains.

Amara Saunas reserves the right to request pictures of any sauna, both interior and exterior, to verify the condition of the sauna before warranty work is in question. 

Amara Saunas reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller:

• is in receipt of the goods.
• has inspected the goods and
• in the Seller's discretion, has found the goods to be free of damage.

1. All sales of custom made, closeout and discontinued saunas, regardless of shipment status are non-refundable.
2. The wood will begin to turn a darker brown color due to heat exposure over time.

For woodstove customers- Over time the woodstove may begin to show signs of rusting, due to water over the rocks and the sediment from the rocks trickling down the stove. (This is okay) If you would like this fixed, we suggest removing the stove from the sauna, taking out the rocks, cleaning the affected area and repainting using high temperature stove paint. If you decide to add paint to the stove, make sure to burn off the paint before returning it to the sauna.

 

 

Holes in your sauna

Over time you may notice knots falling out or holes, this happens because the temperature changes both internally and externally, and the expansion and contraction of the wood.  We have included some sawdust so if this happens you can patch fallen knot holes. You can do this by creating a paste of sawdust and glue (Elmers, Gorilla, or wood glue) and inserting it into the hole. Caulk is a good hole filler as well. This does not affect the integrity of the sauna.

Water Leaking into sauna

You will experience water leaking into your sauna when it rains, this does not affect the integrity of your sauna. Over time, your sauna will expand and contract causing this to sometimes be better or worse.